Functions of front office operations as they relate to customer service. Includes a study of front office interactions with other departments in the lodging operation.
Grade Basis: L
Credit hours: 2.0
Lecture hours: 2.0
Lab hours: 1.0
Overview of casino and gaming operations including the economic impact on the hospitality industry and its surrounding community.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 2.0
Lab hours: 2.0
An exploration of the elements and career opportunities within the multiple segments of the hospitality industry.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Lab hours: 1.0
Practical, general workplace training supported by an individualized learning plan developed by the employer, college, and student.
Grade Basis: L
Credit hours: 1.0
Lab hours: 10.0
An overview of food and beverage management in various hospitality environments. Emphasizes cost controls from procurement to marketing and sales.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
An overview of management and leadership in the hospitality industry with an emphasis on management philosophy, policy formulation, communications, motivation, and team building.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Methods and applications of financial management within the hospitality industry. Primary emphasis on sales accountability, internal controls, and report analysis.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Identification of hospitality building systems and facilities; to include sustainability and risk management.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Lab hours: 1.0