Functions of front office operations as they relate to customer service. Includes a study of front office interactions with other departments in the lodging operation. 3 credit hours.
Grade Basis: L
Credit hours: 2.0
Lecture hours: 3.0
Lab hours: 1.0
Introduction to the elements of the hospitality industry. 3 credit hours.
Grade Basis: L
Credit hours: 2.0
Lecture hours: 2.0
Lab hours: 1.0
An introduction to computers and their relationship as an information system to the hospitality industry. The course includes an overview of industry-specific software. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 2.0
Lab hours: 3.0
Principles and procedures of human resource management in the hospitality industry. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
A course in legal and regulatory requirements that impact the hospitality industry. Topics include: Occupational Safety and Health Administration (OSHA), labor regulations, tax laws, tip reporting, franchise regulations, and product liability laws. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Practical, general workplace training supported by an individualized learning plan developed by the employer, college, and student.
Grade Basis: L
Credit hours: 1.0
Lecture hours: 12.0
An introduction to food and beverage management in various hospitality environments. Emphasizes cost controls from procurement to marketing and sales. Examines forecasting, menu planning and pricing, logistical support, production, purchasing, and quality assurance. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
An overview of management and leadership in the hospitality industry with an emphasis on management philosophy, policy formation, communications, motivation, and team building. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Identification of the core principles of marketing and sales and their impact on the hospitality industry. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Methods and applications of financial management within the hospitality industry. Primary emphasis on sales accountability, internal controls, and report analysis. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Identification of building systems, facilities and sustainability management, and security and safety procedures. 3 credit hours.
Grade Basis: L
Credit hours: 3.0
Lecture hours: 3.0
Lab hours: 1.0